Contact the STIF

vianavigo.com aims to facilitate travel in Ile-de-France by providing information on all public transport available.

  • To contact us in case of a disabled person, click here

  • To file a claim with a transport operator, click here
    If you are not satisfied with the information given, we are at your service to correct. For any other complaint please contact the operator concerned. The contact informations are listed by department in our "Transport services directory".

  • To contact the lost-and-found office, click here
    We are not able to answer,  please contact the operator concerned. The contact informations are listed by department in our "Transport services directory".

  • For fares and terms of use of travel tickets: ticket t, carte orange, carte imagine " R "?, click here

  • For a  Navigo Pass, click here.

  • To contact the customer service for Carte Intégrale, click here

  • To contact the customer service for Carte Imagine R, click here

  • For any questions about Carte Solidarité Transport, please call the  0 800 948 999 (phone free call on Monday to Friday from 8:00 am to 8:00 pm).

  • For further information,  please fill in the form below.
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